Information Technology Industry

• IT Support Technicians: Provides frontline technical assistance to end-users by troubleshooting hardware, software, and network issues. They help install, configure, and maintain computer systems, ensuring smooth day-to-day operations across the organization. This role is critical for minimizing downtime, supporting cybersecurity protocols, and ensuring employees have reliable access to the technology they need.
• IT Helpdesk Assistants: Serves as the first point of contact for users experiencing technical issues. They provide support by diagnosing problems, answering questions, and guiding users through step-by-step solutions for hardware, software, and system access concerns. This role plays a key part in maintaining efficient technology use across the organization and ensuring a positive user experience.
• Technical Market Specialists: Blends deep product knowledge with market insight to support business growth. They analyze industry trends, identify customer needs, and translate complex technical features into clear, compelling marketing strategies. This role acts as a bridge between engineering, marketing, and sales teams—ensuring the company’s technical offerings are aligned with current market demands and communicated effectively to clients and stakeholders.
• A.I. Data Labelers: Prepares and organizes data used to train artificial intelligence models. They tag or annotate images, text, audio, or video content with specific labels that help machines recognize patterns and make accurate predictions. This role is essential for building high-quality datasets, ensuring that AI systems learn from accurate, consistent, and well-structured information.
• Information Technology Project Managers: Plan, initiate, and manage information technology (IT) projects. Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects. Plan project stages and assess business implications for each stage. Monitor progress to assure deadlines, standards, and cost targets are met.
• Software Developers, Applications: Develop, create, and modify general computer applications software or specialized utility programs. Analyze user needs and develop software solutions. Design software or customize software for client use with the aim of optimizing operational efficiency.
• Network and Computer Systems Administrators: Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system.
  
• Information Security Analyst: Monitor security measures for the protection of computer networks and information. May ensure appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure. Handles computer security breaches and viruses.
• Computer User Support Specialist: Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Interested in working in the information technology industry? CareerSource Broward has several training programs that can help kick-start your career. We even offer scholarships to help you pay for the education and skills! Click the button below to learn more. 

If your IT-related business is in need of financial assistance for recruiting and/or employee training, contact Barbara Cevieux at (954) 202-3830, ext. 3037, or by email at BCevieux@CareerSourceBroward.com.