• Oversee and administer Federal and State funded workforce development and Welfare Transition Program (WTP), Supplemental Nutrition Assistance Program , Employment and Training (SNAP E&T) and special grants.
• Monitor and guide assigned program staff and service providers on related contracts, ensuring that they are meeting or exceeding contract and performance requirements.
• Manage all administrative functions in accordance with local, State and Federal guidelines.
• Provide on-going technical assistance, consultation, and expert advice to staff to assist them in meeting or exceeding local and State performance measures.
• Conduct site visits, provide training and technical assistance, review and monitor files and maintain on-going communications with program staff. Provide written corrective action to program staff when necessary.
• Monitor and evaluate goals and performance standards. Prepare gap analyses for Staff. Recommend strategies to improve and enhance performance. Analyze systems and make continuous improvement recommendations so staff can meet or exceed program outcomes.
• Represent CareerSource Broward (CSBD) in investigating and resolving client issues and other matters of significance and represent the agency in handling complaints, arbitrating disputes and resolving grievances associated with assigned program staff.
• Develop expertise in the Welfare Transition Program, and SNAP E & T program or other assigned special grants, etc. Stay abreast of changes in assigned subject matter and provide assistance regarding your expertise to staff as needed.
• Oversee the performance goals and objectives of staff to ensure that programs are meeting established goals.
• Review and analyze invoices on a timely basis. Determine trends and variances in relationship to the budget. Develop action plans to resolve problems as a result of variances.
• Serve as liaison between the agency and the federal, state, and local entities responsible for administering the funded programs and grants.
• Verify that support staff are in compliance with federal, state, and local regulations.
• Coordinate program activities with other support services agencies in the county.
• Prepare a variety of weekly, monthly, annual, and biannual reports as required.
• Analyze data generated by the State MIS Systems
• Provide information regarding program requirements, reporting requirements, policies, procedures, changes, form requirements, and other information.
• Research programmatic issues as necessary.
• Attend meetings representing CSBD to outside organizations, agencies, and others.
• Attend a wide variety of agency internal meetings.
• Coordinate activities with other CSBD departments as necessary.
• Participate in agency’s quality improvement initiatives by continually focusing on strategic planning and improving customer service.
• Communicate with coworkers, management, staff, clients, the general public, and others in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures, and instructions.
• Respond promptly when returning telephone calls and replying to correspondence, emails, and faxes.
• Perform other duties as assigned.
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• A Bachelor's degree in business administration, social sciences, or related field is preferable. Two years of job counseling, social work, or relevant experience developing, coordinating and processing systems are necessary.
• Incumbent must be experienced in and demonstrate strong oral and written communication skills since the position requires significant report writing and public speaking responsibilities. Must be proficient in all Microsoft Office applications and possess extensive Word and Excel skills, possess the ability to utilize state workforce development databases and possess the ability to utilize the Internet to conduct research and obtain data. Individual must their own transportation to travel from site to site.
• Requires the ability to analyze data, problem solve and understand complex situations. Also required are: the ability to communicate orally and in writing; the ability to establish and maintain effective working relationships with other employees at all levels and the general public; good oral and written communication skill; good presentation and public speaking skills; and familiarity with local economic conditions, social service agencies, and geography.
• Knowledge of WTP and SNAP E & T regulations and laws as well as knowledge of effective case management procedures is preferred.

CareerSource Broward provides necessary reasonable accommodation in the interview process upon request to persons with disabilities. Such requests must be made PRIOR to any scheduled interview.

CareerSource Broward is an E-Verify employer. For more information, click on the link to the E-Verify website https://www.e-verify.gov/

All individuals selected for hire must provide original documentation as referenced on the Form I-9 List A or List B and C, documenting their identity and employment eligibility. List B documents must contain a photo.