• Coordinate employment services and activities, including conducting case management, with customers in the CareerSource Broward’s Ticket to Work Program.
• Provide appropriate job referrals and coordinate activities with Employment Relations and Placement Specialist staff, as needed, to ensure development of employment opportunities and placement of customers.
• Develop rapport with customers and conduct assessments to help identify their needs and assist in targeting appropriate services for their individual circumstances, specifically in the areas of medical, transportation, training and education, employment, substance abuse, mental health, domestic violence and other environmental issues, in order to coordinate and/or make appropriate referrals for such services.
• Interpret program regulations or benefit requirements and facilitate customer access to community and program resources, including housing, food, clothing, school programs, vocational opportunities or services, relevant mental health services, and Social Security benefits, and make referrals to other programs, including Veterans, Job Corps, etc., as needed.
• Adhere to professional Code of Conduct and the application of the basic principles of respect for the equality, worth and dignity of all people.
• Counsel customers individually, or in group sessions, to assist in identifying ways to understand life adjustments and to make changes. Assign reasonable tasks to be accomplished by customers.
• Provide guidance to customers to assist them in understanding and overcoming personal and social problems and assist with the development of goals to address areas of needs.
• Determine required level and frequency of services per established program guidelines for customers.
• Develop Individual Work Plans with customers to establish a roadmap for achievement of educational and vocational objectives.
• Coordinate and monitor services, including comprehensive tracking of customer activities in relation to their Individual Work Plan (IWP). Conduct regular follow-up interviews with customers.
• Document all customer encounters through the use of comprehensive case notes, complete and submit documentation as appropriate in Employ Florida and DMS, and maintain thorough case files.
• Identify and utilize all allowable activities and strategies to promote the success of the customer.
• Evaluate effectiveness of the customer’s IWP and progress and provide appropriate updates to services being provided.
• Compile and review occupational, educational, and economic information to assist customers in making and carrying out vocational and educational objectives when appropriate.
• Monitor, track and evaluate performance data and related standards. Recommend strategies to improve and enhance performance, including job placements and TTW revenue generated.
• Analyze existing TTW procedures and process systems and make continuous improvement recommendations so CareerSource Broward (CSBD) can meet or exceed program outcomes.
• Collect data for the preparation of QA reports; analyze, trend, develop and implement corrective action strategies.
• Gather and track feedback from direct reports regarding issues raised by customers, businesses and/or community organizations regarding services offered or provided by CareerSource Broward and report the information to the Center Manager and Quality Assurance Department.
• Input data and process information using various state and agency databases and systems on a daily basis.
• Participate in training opportunities to enhance job related skills, such as career development, counseling and program specific knowledge.
• Exercise professional judgment, discretion, confidentiality, and sensitivity in all communications.
• Develop and maintain in-depth knowledge of related State and Federal workforce development performance measures.
• Communicate with coworkers, management, staff, clients, and the general public in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures, and instructions.
• Respond promptly when returning telephone calls and replying to correspondence, emails, and faxes.
• May be assigned other responsibilities on a temporary or ongoing basis, as necessary, for the delivery of quality service within the organization.

• A Bachelor’s degree in business administration, public administration, psychology, social services, social science or a related field, plus a minimum of three (3) years of relevant work experience with programs involving case management and coordinating employment and social services, preferably to individuals with disabilities or hard-to-serve populations. A Master’s degree is preferred.
• Incumbent must be experienced in and demonstrate strong oral and written communication skills, including good presentation and public speaking skills. Incumbent must have a strong work ethic and innate sense of urgency with the ability and demonstrated experience in balancing multiple priorities, meeting deadlines, working independently and completing assigned tasks.
• Incumbent must be proficient in all Microsoft Office applications, including advanced Word and Excel skills, and possess the ability to utilize state workforce development databases and the Internet to conduct research and obtain data.

CareerSource Broward provides necessary reasonable accommodation in the interview process upon request to persons with disabilities. Such requests must be made PRIOR to any scheduled interview.

CareerSource Broward is an E-Verify employer. For more information, click on the link to the E-Verify website https://www.e-verify.gov/

All individuals selected for hire must provide original documentation as referenced on the Form I-9 List A or List B and C, documenting their identity and employment eligibility. List B documents must contain a photo.